FAQs on theIPregistry.org
Q1) How can I access theIPregistry.org?
You need to create a user account to access the data in theIPregistry.org. Click here for instructions to walk you step-by-step through the process.
Q2) How do I update the IP addresses for my organisation?
Click here for step-by-step instructions on how to add or delete an IP address or range.
Q3) A publisher has asked for my Organisation’s PSI Org ID in order to process my renewal or new subscription. Where can I find this information?
Your PSI Org ID is listed with your Organisation details within theIPregistry.org. The publisher will require the 6 figure digit at the end of the ID which is a persistent identifier (PID). Simply log in to your theIPregistry.org user account to view this information.
Q4) I am not permitted to sign as an authorized representative of the University/Library. Is it possible for theIPregistry to pre-sign the Terms and Conditions and then I can get the document signed and returned to you?
We are always happy to review our T&Cs with individual organisations, please contact us at info@theIPregistry.org to request a Word version of them. The appropriate organisational representative can sign the document and return it to us. We will then arrange for this to be countersigned and a copy returned to you. This document will supersede any online T&Cs.
Q5) I didn’t add the IP addresses shown on my organisation profile. Where did they come from?
PSI undertook a clean-up of publisher held IP addresses which involved cross matching the data held by over 150 publishers, verifying the data against IANA data and corresponding with individual libraries. The project took 4 years to complete and highlighted the fact that 58% of the IP address data held by publishers was wrong. Many of the IPs listed in theIPregistry are the result of this project although we have received many updates to the original data, from both publishers and libraries, since theIPregistry.org went live.
Q6) What does the colour coding in theIPregistry mean?
The green colour code in the IP Registry means the IP is verified and correct. Purple coloured IPs are also verified and correct, but the purple colour indicates that the IP is a proxy/remote IP for that organisation. The purple status is used to provide an extra piece of information on theIPregistry. Some organisations will also see amber coloured IPs, these IPs are awaiting verification. We don’t want you to have any ambers, if you see any then they should be turned green if correct or deleted if incorrect.
Q7) TheIPregistry.org is free for libraries, but will theIPregistry start to charge libraries in future?
No. The publishers must pay to receive updates from theIPregistry.org. The publishers who support us are essentially providing this FREE service for libraries.
Q8) Why do I have to use theIPregistry.org to update my IPs with some publishers?
The publishers that have signed up to receive updates from theIPregistry.org are providing this FREE to use service for their customers because they believe that it will facilitate the process of IP updates. Libraries can use the registry to broadcast IP changes to multiple publishers at the click of a button. For libraries that must currently communicate changes to many different vendors (sometimes over 800 vendors!) theIPregistry.org will greatly reduce the burden. Publishers also hope to reduce the burden on their own staff. Publisher staff must process hundreds of IP address updates every month, they do not have the necessary resources to be able to check and verify these updates, so, without theIPregistry, errors and inconsistencies become the norm rather than the exception.
Q9) I’d like to be able to allocate different IP addresses to different parts of my organisation so that we can have separate agreements with publishers and different parts of the organisation can subscribe to different content. Is this possible?
Yes, we can build a hierarchy and allocate different IPs to different parts of the hierarchy. Organisations can tell us how the hierarchy should be built to reflect the subscriptions they have.
Q10) My organisation has been split into a hierarchy in theIPregistry.org but we only hold global licenses. Can my IPs be amalgamated to just one organisation?
Yes, we do not require a hierarchy to be created in any particular way. We prefer for the institutions themselves to tell us how they should be displayed and how their subscriptions should be reflected in theIPregistry.
Q11) How do I know which publishers are receiving my updates?
When you log in to your organisation profile, you’ll see a list of all the publishers who are currently receiving your updates via theIPregistry.org. The list is growing, there are now over 100 publishers receiving updates via theIPregistry.org, and each time you sign-in you will see the latest list.
Q12) How do I add a publisher to my list?
Each time a new publisher signs up to receive updates via theIPregistry they provide us with their list of customers, if you are on the list we add them to your list of publishers and they automatically start to receive your updates along with all of the other publishers on your list. This process has been designed to keep the workload for librarians down to an absolute minimum.
Q13) I’ve submitted changes to theIPregistry.org. Why don’t these changes show on the organisation profile?
All changes are vetted and verified by theIPregistry team. You’ll receive an email to alert you whether the changes have been approved or rejected. Approved changes should be live on theIPregistry.org within 48 hours of submission. Rejected updates will be followed up by the team also within this timeframe.
Q14) Do I have to provide IP details in a specific format?
TheIPregistry.org can accept CIDR or whichever format is easiest for our users to supply. We can also accept IPv6 as well as IPv4.
Q15) There are IPs in use at the library that we don’t want to send to publishers, for example those used for walk-in users. Can these be managed from within theIPregistry?
You can add details of these IPs in the notes field for your organisation. This will allow all of your IPR users to be able to access the information. We will look at developing a separate category of IPs within the main IP management field in future.
Q16) Does theIPregistry.org only serve academic libraries? Or are you also serving other types of library?
TheIPregistry.org provides a service for all libraries using IP address authentication to provide access for users. This includes academic, public, corporate and hospital libraries.
Q17) Our data protection officer has told me that IP addresses are personal data and cannot be shared so I don’t think we can use theIPregistry.org. Is this right?
This is a common misconception, however, according to the Information Commissioners Office (ICO) personal data is defined as “...information relating to a person (a ‘data subject’) who can be identified, directly or indirectly...”. IP addresses of organisations cannot be considered as personal information. This has been tested in the European court. In October 2016 the Court of Justice of the European Union ruled that “The dynamic internet protocol address of a visitor constitutes personal data, with respect to the operator of the website, if that operator has the legal means allowing it to identify the visitor concerned with additional information about him which is held by the internet access provider” (emphasis our own). We have also received direct clarification of this from the ICO. Only dynamic IP addresses, when used in conjunction with other data, such as logfiles, can be considered personal information. We do not hold any personal data related to users of the organisational IP addresses, nor do we have legal grounds to access this information.